What Can We Improve

We are committed to using fear free techniques and would appreciate greatly if you filled out the Fear Free Visit Form located on the same page as this form for each patient prior to your visit.

All fees are due at the time services are rendered. As your veterinary care team, brief out-of-office communications in the form of email, text or phone calls, are part of our commitment to you. A consultation fee is incurred when changes in specialist availability to you results in the need for our doctors to do in-depth research, or preparation and communication with specialists. Estimates will gladly be provided upon request. We accept all major credit cards, cash, care credit, scratch pay, and checks. There is a $25 service charge for returned checks/chargebacks and automatic $10 billing fee applied to balances open at end-of-month.

When a patient cancels without giving enough notice, they prevent another patient from being seen. It is very important that you arrive on time to ensure that each pet and owner receives the time and care that they deserve. Those arriving late will be asked to reschedule their appointment(s). Please call us at 410-969-0100 ext. 3 by 1pm on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, drop-off appointment, or sedation, please call our office by 12pm the Saturday prior. If there isn't staff here on that Saturday, please leave a voicemail. Surgeries must be canceled three days prior to the surgery, by 1pm. If proper notification is not given, you will be charged a fee per missed appointment/surgery.